nbn is Australia’s national broadband network delivered via technologies including FTTP, HFC, FTTC, FTTN, FTTB and Fixed Wireless. Your address determines the technology type and the plan speeds available at your premises.

Use our address checker to see the nbn technology serving your premises, the plans available at your address and whether a Fibre Internet Upgrade may be available.

Light internet use may suit a 25–50Mbps plan. Families, 4K streaming and gaming may suit 50–100Mbps. Larger households, creators and heavier users may benefit from faster plans where available. We publish typical evening speeds and use your confirmed address to help determine which plans are available to you.

WiFi interference, router capability, the number of connected devices, busy periods and your nbn access technology can all affect speeds. A wired speed test close to the router is a useful first check if performance looks lower than expected.

Some FTTP and Fixed Wireless connections may require an appointment if the required nbn equipment is not already installed. HFC may require an nbn connection box, while FTTC may use an nbn connection device. We’ll confirm what is required for your address as part of the order process.

Connection timeframes vary by address and technology. Some existing services can be activated quickly, while new installations may depend on technician appointment availability.

You can choose to BYO a compatible device. FTTP, HFC and FTTC generally use a router with an Ethernet WAN connection, while FTTN and FTTB typically require a compatible VDSL2 modem/router. You can also select one of our WiFi options during the guided purchase journey.

Router position matters. A central, elevated location can help, while walls, interference and distance can reduce coverage. Larger, longer or multi-storey homes may benefit from a mesh WiFi system or additional access points.

Our nbn plans are designed around flexible month-to-month service. Any special promotion or offer terms will be shown clearly before you place your order.

Standard activations may be $0 for eligible addresses. If any non-standard work, equipment or delivery charges apply, they will be shown before you complete your order.

Yes. We can check the nbn availability at your new address and help arrange the service required for the new premises.

Check for an outage first. Then restart the nbn equipment, if present, and your router. If possible, test one device using Ethernet. If the service is still offline, contact us and we can help troubleshoot the connection.

We’re here to help by chat, email or phone. For urgent service faults, phone support can be useful so we can work through live checks with you.